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Good experience ⁰
The lady that I delt with was very pleasant and helpful. She knew what she was talking about and explained everything in detail that I could understand
Christine Barnsdall
5th December
TSB is always there for me when I need…
TSB is always there for me when I need them. Excellent service 👏.
Som On
5th December
Excellent Customer Service
Today, I went into TSB Stevenage branch and saw Raksha Sodha to help me with resetting login details on mobile app. She was very professional, patient and helped me treating me with utmost respect and did not make me feel stupid. She is a credit to your organisation and has given me a lot of confidence with login in. Excellent customer service provided
Janet Dilley
5th December
Used the TSB app to open a savings…
I used the TSB app to open a savings account. Nice to know local branch would have helped if I needed it.
Graeme R
5th December
Good service from TSB
Have always had excellent service when I have telephoned. Staff are exceedingly helpful and understanding. I also use on line banking and find the method really easy for me at my age|
Christophine
4th December
A very helpful and friendly service with good advice.
A very helpful and friendly service I received; everything was clearly explained and confirmation that all was understood. My appointment was with Otilija Kuliestyte at Chichester and all I can say is that she provided excellent advice and assistance: 10/10.
Christopher Pluck
3rd December
Went to discuss options for savings
Went to discuss options for savings. From the start Kev was friendly and knowledgeable. He did a great job of explaining the different accounts without getting too technical. He didn't push us into opening any of the accounts, but talked thru each one to help us decide which was best for us.We left Grimsby branch satisfied, Thankyou Kev.
Sarah Deeley
2nd December
Used my online banking to apply for a…
Used my online banking to apply for a personal loan. Filled out my details, loan was approved within minutes and in my account within an hour. Quick and easy process.
Gwenan Rimmer
2nd December
Always there when needed
The bank is always there if you need help or advice. I have been banking with them together with my wife for 35 years and will stay with them as long as they dont change. They have helped me a few times when I needed there advice and always willing.
keith ward
1st December
Quick and easy to start new savings…
Quick and easy to start new savings account and set up direct debit online
Sue Wheeler
30th November
I’ve been a loyal customer for over…
I’ve been a loyal customer for over 50yrs and the banks had its ups and downs as most have. I converted to using the App a few years back and it’s been fantastic (even for an old guy like me!) I find it easy to monitor accounts, pay bills and move money at the touch of a button, even managing to open new savings account as the interest rates picked up. I’m happy!
Consumer
28th November
Easy to open an account online
Easy to open an account online. Everything came in the post and simple to set up the app. Probably the easiest I’ve had so far.
Mrs Reeder
20th November
On line shopping.
Easy of use for authorisation, feels safe and secure with the mobile app.
customer
19th November
Simple set up
Easy to set up online Emails clearly stating account details and terms and conditionsEast to navigate app
Leanne Asbury
19th November
How easy was it to use the TSB APP
It was the clear and easy to use the app to do what I needed to
David Hensman
18th November
Quick and easy,excellent …
Very easy to apply and quick response to being accepted and easy to set up app and internet banking and saving pots etc highly recommend
Mark Waite
15th November
Effective fraud prevention
Fantastic customer service at the fraud prevention department (I think it was). A really sensible and effective security protocol kicked in when I tried to transfer a large amount of money on the app. They followed this up with clear messages, friendly and helpful communication on the phone (even if the man had a slightly thick accent) and had the account unlocked and the payment approved within an hour of the initial payment request.Nice one, TSB! A breath of fresh air in a week of dealing with difficult customer service departments.
Joel
9th November
TSB App
The app is quick and easy to use with results straight away. All the required information is always at hand without going through hoops to find it
Gary Train
22nd October
TSB Livingston Branch(in the…
Went into TSB Livingston Branch(in the centre).Needed financial help regarding holiday etc The gentleman that helped me was brilliant good rapport,listened,didn’t try to sell me something I did need.Didn’t catch his name but he was fantastic.Well recommended to anyone with TSB or starting an account.Was in about 2pm ish then my wife joined me.
Grant (Scotland)
11th October
Very efficient and great service
Service was good and the officer was very good and helpful and most important she was good and very knowledgeable
Sam Elegba
11th October
Trustpilot rating 4.2 / 5 based on 21,832 reviews.
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About Me
I am an expert and enthusiast assistant. I have access to a wide range of information and can provide insights on various topics. My knowledge is based on a diverse set of sources, including reputable websites, books, and articles. I can help answer questions, provide explanations, and engage in detailed discussions on a wide range of subjects.
TSB Customer Feedback Analysis
The provided feedback from TSB customers highlights several key aspects of their experiences with the bank. These include:
- Excellent Customer Service: Customers consistently praise the bank's customer service, citing helpful and knowledgeable staff who provide professional and respectful assistance.
- Ease of Use: Many customers appreciate the ease of using TSB's online and mobile banking services, including quick account opening, loan applications, and effective fraud prevention measures.
- Trust and Longevity: Some customers express long-term loyalty to TSB, citing the bank's reliability, helpfulness, and willingness to provide advice over many years.
- Expertise and Knowledge: Customers value the expertise and knowledge demonstrated by TSB staff, particularly in explaining financial products and providing tailored advice.
The feedback also emphasizes the importance of personalized and knowledgeable customer service, ease of use, and the establishment of trust and long-term relationships with the bank.
If you have any specific questions or need further information on any of these aspects, feel free to ask!
