The Home Depot Bend Store in Bend, OR 97703 (2024)

Bend Home Depot Saved my newborn quail babies!!!

As I was going downstairs to check on my babies right before I went to bed, I noticed that my heat lamp was completely burned out. They need their heat lamp in order to keep their body temperature up. I had to act fast so I called the Home Depot to see if they had a replacement heat lamp bulb. I only had literally 10 minutes until the store closed and I was desperate. Not only did I have car trouble with my first car, I had to use someone else’s car to drive to Home Depot. I literally only had three minutes to get to the store and they were gracious Enough to wait and help me to get exactly what I needed. I’m so happy that you saved my babies :-)God bless all you kind employees at Bend Home Depot.

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Getting worse by the day

This store used to be phenomenal. Now it feels like a chore to shop there. Finding an employee to help in the lumber department is almost nonexistent. Then on the odd chance you find one they seem to feel put out or bothered. That is unless you're a female. I had to move approx. 10 sheets of plywood that were mis-stacked to get to a sheet that I needed (Two employees walked by without offering to assist me) before any previously asked employee for help even showed up. Then he stood and watched me struggle while I loaded the sheet I needed onto the cart. Then I wheeled it back so it could be cut on the panel saw. "DO NOT" have any valuable wood cut on this saw unless you're sure it has a good blade. It will ruin the wood. I mentioned the "needing a blade" to the employee and that's when his insults began. There is a sign there that says they wont make precise cuts and that's ok. But what's considered a precise cut ? 1/8, 1/4, 3/8, 1/2" off ??? I didn't particularly need a precise cut, just a cut close enough and one that doesn't destroy your $90 sheet of oak plywood. See the pictures of what it does. For the most part this store does a decent job. The lumber dept seems to have issues consistently however.

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Great place to shop and the employees are so friendly and eager to help.

Andrew was such a big help to me for filling out a large order. I am handicapped and wouldn't have been able to do it myself. He's such a nice man.

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Great place to get all your needs.

We have purchased everything from paint to major appliances and windows. Great products and great people.

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Prejudice employees.

Visited location, May 11, 2024 to purchase a Mother’s Day gift. Supervisor had staff collecting carts instead of assisting customers in store. My whole shopping experience was done using the Home Depot app to find the products I was looking for. Once I got to sell check out(The only option available) I was the only customer in about 10 transactions Were the self checkout clerk made sure to scan my items for me. I thought it was a little strange at first thought nothing of it until I realize the machine I was using did not accept cash so I went back in line to use the other kiosk accepted cash. In that time, no other customers received assistance in self check out until it was my turn again, and the clerk proceeded to rescan all my items. Only difference between myself and the other customers at the time in self check out was my skin color. Absolutely disgusting experience in the year 2024. Won’t be back to this location for business purchases for my contracting company or personal purchases

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Customer Service Excellence

Krystal at the Service counter was able to solve the extremely difficult problem I was having with a repair issue. She went above and beyond researching what needed to be done and then called the warranty company and scheduled a repair appointment

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My favorite place to shop!

We are doing a home remodel and it seems like we go there daily. Thankfully it's fast and customer service is happy and willing to help. Home Depot has almost anything you need to get the job done. You not only walk away with what you need but you also feel good about going there and not frustrated and feeling like you wasted time looking for something that wasn't there, with no one to help you search it out.

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Great Customer Service

The here staff were very friendly and helpful with finding what we came in for, and the cherry on top was our cashier Cindy. She was so friendly with our kiddos. She definitely made their morning and ours too.

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Friendly staff that go out of their way to assist

I went in for a fridge that was on sale. I was assisted by Kathleen who went out of her way to help me ordering exactly what I needed. Exceptional service!

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Great help and assistance found in the flooring department.

We wanted to replace our carpeting and found Karmin in the flooring department. Her knowledge and assistance made our shopping experience easy.

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